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BlackBerry® Q10

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New Contributor
Posts: 6
Registered: ‎10-12-2013
My Device: q10
My Carrier: wind

reboots and restart as I place the phone in a surface. This is embarrasing!

I am extremely dissapointing with my Q10. 

 

I love the phone but the restarting/rebooting while placing the Q10 on a flat surface is extremely annoying.  The restarting has been occurring twice a day and it cuts me off while I am talking to someone and then I have to wait a like a minute. Why is this happening? 

 

I have notice that the battery shifts out with a soft knock (or placing it on the surface)  on the phone and I truly believe that the restarting/ rebooting happens because the battery shifts out. 

 

Why didn't quality control in Blackberry notice this defect?  Why as a loyal customer this is happening to me?  I have been loyal to blackberry all my life started with the Pearl, torch, bold and now q10.  I am extremely dissapointing at Blackberry and quite honest I have lost all hope for this company.  I don't recommend this phone to anyone.  Maybe it is time for Blackberry to exit the market completely as Blackerry cannot event get the battery issue straight.  This should not be happening to anyone.  Apple don't have this problem.  Samsung don't have this problem. 

Guru II
Posts: 21,737
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: reboots and restart as I place the phone in a surface. This is embarrasing!

I have a Q10 and it doesn't do anything like that. I'd contact your carrier and work on an exchange/replacement.

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New Contributor
Posts: 2
Registered: ‎12-20-2012
My Device: Bold 9900, PlayBook, Q10
My Carrier: Orange PL

Re: reboots and restart as I place the phone in a surface. This is embarrasing!

I have the same problem. I'm waiting for a response from the operator.
At this moment, all it took was a piece of a business card inserted on the top of the battery.
Regards,
Maciej