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BlackBerry® Q10

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Visitor
Posts: 1
Registered: ‎06-25-2013
My Device: Q10
My Carrier: 447768012645

software update - followed by freeze

I've just updated the software to my Q10 as directed ... and now all I have is a black screen with a purple blackberry logo on it which pulses '100%' when I touch it - but nothing else. I've tried taking the battery out, and it will show the logo and 'Blackberry' in white when I put the battery back in - but then we're back to the purple logo.

 

Any suggestions? I'm missing calls left, right & centre here ...