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BlackBerry® Q10

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Contributor
Posts: 22
Registered: ‎09-25-2013
My Device: Q10
My Carrier: VErizon

text messages only display contact phone number, not name after software upgrade to 10.2.1.2976

Me again Smiley Happy this forum has been amazing so far! lets try and tackle this one:

 

after upgrading (with much hesitation) my balckberry software, now all of my text messages, including those pre-existing on my device, only have the contact phone #, and not the contact name. The contact list appears to be in tact. any way to fix this? downgrade the software to the previous version to restore? thanks!!

New Member
Posts: 3
Registered: ‎12-14-2014
My Device: Z10
My Carrier: Rogers

Re: text messages only display contact phone number, not name after software upgrade to 10.2.1.2976

Have you ever found the solution?

I just upgraded Q10 for friend of mine and she had exactly same problem Smiley Sad

Forums Advisor III
Posts: 1,481
Registered: ‎08-29-2008
My Device: Blackberry Classic
My Carrier: Swisscom

Re: text messages only display contact phone number, not name after software upgrade to 10.2.1.2976

This can happen after an upgrade. My experience is that the Q10 is re-indexing all contacts after the upgrade and it can take up to 24 hours until the SMS-to-contact assignment is redone.

Just give it some time and it will settle.
New Member
Posts: 3
Registered: ‎12-14-2014
My Device: Z10
My Carrier: Rogers

Re: text messages only display contact phone number, not name after software upgrade to 10.2.1.2976

Yea that was it had to wait until morning then restart and all was good

Thanks for the reply :-)

Forums Advisor III
Posts: 1,481
Registered: ‎08-29-2008
My Device: Blackberry Classic
My Carrier: Swisscom

Re: text messages only display contact phone number, not name after software upgrade to 10.2.1.2976

Thanks for the feedback. I am glad it works for you.

Please mark the thread that helped you with "Accept as Solution". This helps other users of the forum to find answers faster.

Thanks a lot.
New Member
Posts: 3
Registered: ‎12-14-2014
My Device: Z10
My Carrier: Rogers

Re: text messages only display contact phone number, not name after software upgrade to 10.2.1.2976

I don't see anywhere where one could "Accept as Solution" ?
Forums Advisor III
Posts: 1,481
Registered: ‎08-29-2008
My Device: Blackberry Classic
My Carrier: Swisscom

Re: text messages only display contact phone number, not name after software upgrade to 10.2.1.2976

Most probably only the original poster, @nancyragazza can do that. Sorry for the confusion and thanks for letting us know it worked.