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BlackBerry® Q10

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Visitor
Posts: 1
Registered: ‎06-13-2013
My Device: Blackberry Q10
My Carrier: Verizon

unable to connect q10 to computer via usb with windows 7

q10 is recognize by windows 7 however, connection fails; no driver found.  on another note, coming from razor maxx droid back to bb q10 and so far seems great to have a keyboard along with touch screen 

Posts: 95,198
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: unable to connect q10 to computer via usb with windows 7

This might help.

 

BlackBerry 10 smartphone is unable to connect to BlackBerry Link via USB

 



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Contributor
Posts: 43
Registered: ‎12-18-2012
My Device: 64gb Playbook, Multiple Z10's
My Carrier: Bell

Re: unable to connect q10 to computer via usb with windows 7

Do you have Link installed? or just connecting without it?

 

Install Link, run it, connect the device, give it some time to iniiate and report back.

 

sometimes you need to delete the device from device manager if issues are encountered

New Member
Posts: 2
Registered: ‎07-22-2013
My Device: Q10
My Carrier: Vodafone Italy

Re: unable to connect q10 to computer via usb with windows 7

This worked for me. Read this Windows 7 thread: Peer to Peer network error 0x80070035 the network path was not found


Starting from: Control Panel\Network and Internet\Network Connections select the Network adapter you have active.

Right Click on Properties

Ensure you have a Client for Microsoft Networks as one of the listed properties.

If not add it which you might need to disable the adapter and then re-enable it.


This solved the issue for me after having tried EVERYTHING. Now I can see my Q10 as a network drive.

New Member
Posts: 1
Registered: ‎11-07-2013
My Device: Q10
My Carrier: Celcom

Re: unable to connect q10 to computer via usb with windows 7

Hello, i just bought Q10 and also having same problem.

What i did was i added Blackberry Link in  Control Panel > Windows Firewall > Allow a program or feature..

Then i tick all.

i noticed it has Blackberry Link, MDNS Services and PEer-to-Peer Service, just tick all.

hope this helps.

 

New Contributor
Posts: 4
Registered: ‎11-08-2013
My Device: Q10
My Carrier: Etisalat

Re: unable to connect q10 to computer via usb with windows 7

Do you have an active VPN connection while trying to conenct your Q10? Disconnect your VPN and try again.

 

This KB article will explain why BlackBerry Link does not pick up the BlackBerry 10 smartphone when connected via VPN: www.blackberry.com/btsc/KB33604