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Posts: 7
Registered: ‎10-17-2013
My Device: BB10 Q10
My Carrier: Bell
Accepted Solution

unable to send or receive text messages after apply s/w update on Q10

[ Edited ]

After apply software release 10.1.0.4181 (size 6mb) on my Q10, I can no longer send or receive text messages, pls help. At first I thought the text messages were only collapsed, but I am unable to send, receive or open any previous chat. I have rebooted the device multiple times, including removing the battery. When trying to do a text message, system seems stuck on the last message received yesterday, and am unable to open this chat session, reply, compose. I cannot compose for any contact, nor able to receive any text messages. PLs help !!

Posts: 94,161
Likes: 24,317
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: unable to send or receive text messages after apply s/w update on Q10

First try restarting the device and see if your SMS issues clear up, but from all I have seen, OS 10.1.0.4181 really is not good SMS messages. A higher OS release normally fixes the issue.

 

On your BlackBerry10 device:
Restart: Press and hold the upper edge power button a couple seconds and the tap the lower right RESTART.
Reboot: On the side edge volume keys, press and hold down both of the Up and Down volume keys for about 20 seconds, ignoring the initial screenshot message... the screen will go black and reboot.

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New Contributor
Posts: 7
Registered: ‎10-17-2013
My Device: BB10 Q10
My Carrier: Bell

Re: unable to send or receive text messages after apply s/w update on Q10

I have rebooted multipl times and including remving the battery.

I cannot send or receive any sms messages since applying the update.

When I go into sms / text, i am unable to compose a new message. It seems locked in the

last message. Cannot send or receive any text's.

Posts: 94,161
Likes: 24,317
Solutions: 6,329
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: unable to send or receive text messages after apply s/w update on Q10

Would you like to contine discussing this in one thread or duplicating each in two threads.,.. what works best for you?

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New Contributor
Posts: 7
Registered: ‎10-17-2013
My Device: BB10 Q10
My Carrier: Bell

Re: unable to send or receive text messages after apply s/w update on Q10

one thread is fine,let's use this one, the other thread can be closed. thank you

Posts: 94,161
Likes: 24,317
Solutions: 6,329
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: unable to send or receive text messages after apply s/w update on Q10

I would use an autoloader file to updgrade your Q10 model to 10.1.0.4687 OS, at least.

You can also find higher 'leaked' OS files for 10.2.0.1743, which has also not been released officially by several carriers. Most users are finding that 10.2.0.1743 OS release of high quality.

 

Upgrading OS10 devices using Autoloader

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New Contributor
Posts: 7
Registered: ‎10-17-2013
My Device: BB10 Q10
My Carrier: Bell

Re: unable to send or receive text messages after apply s/w update on Q10

I removed my battery again, this time left out for 5 minutes. SMS is now working again. (previously approx 2 min)

However, the problem I was experincing, I have had before, where I cannot send an sms message. I believe I may have hit a hot key and basically does not allow you to send a message. Typically I reboot at this point and sms works again. I will try your new os option after I verify all is working properly again.  Thank you for your help.

New Member
Posts: 1
Registered: ‎02-25-2014
My Device: Blackberry Q10
My Carrier: Verizon

Re: unable to send or receive text messages after apply s/w update on Q10

Did anyone ever find a solution to this problem?  I continue to experience it, and seems to be more and more frequent lately.

New Contributor
Posts: 7
Registered: ‎10-17-2013
My Device: BB10 Q10
My Carrier: Bell

Re: unable to send or receive text messages after apply s/w update on Q10

I did not receive assistance to solve this problem.

I have found the only way to resolve the problem is to end the chat sessions on the text conversations once

you experience the freezing. Often removing the battery or rebooting will allow you enough time to end the conversation.

Posts: 94,161
Likes: 24,317
Solutions: 6,329
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: unable to send or receive text messages after apply s/w update on Q10

I have not read of many users still experiencing this issue on OS 10.2.1

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1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes
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