Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Q5

Reply
Highlighted
New Member
Posts: 1
Registered: ‎09-10-2013
My Device: BB 10
My Carrier: bell

BB Q5 Lock screen

Hello

 

My phone was pocket dialing 911.  Therefore I removed the screen swipe and can only unlock with the top button.  However if I lock the screen by pushing the top button, I can unlock the screen by pushing the keyboard w or 0 (zero) the screen unlock automatically, if I double hit e, r, s, d, f, z, x, c, this also unlocks the screen.

 

can you please advise how this is fixed?, I keep my phone in my pocket and it is still being unlocked if on of the above keys are pressed.