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BlackBerry® Q5

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New Contributor
Posts: 4
Registered: ‎10-15-2013
My Device: blackberry q5
My Carrier: airtel

BB q5 shows the smartphone connecting to pc symbol

Pls i need help on my bb. its showing me a smartphone connecting to a pc symbol and does not load from there.

what do i do?

Posts: 94,663
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB q5 shows the smartphone connecting to pc symbol

On the side edge volume keys, press and hold down both of the Up and Down volume keys for about 20 seconds, . the screen will go black and reboot.

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New Contributor
Posts: 4
Registered: ‎10-15-2013
My Device: blackberry q5
My Carrier: airtel

Re: BB q5 shows the smartphone connecting to pc symbol

that sis not solve the problem
New Contributor
Posts: 4
Registered: ‎10-15-2013
My Device: blackberry q5
My Carrier: airtel

Re: BB q5 shows the smartphone connecting to pc symbol

problem not solved. the screen still remain the same

Posts: 94,663
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB q5 shows the smartphone connecting to pc symbol

OK, do the same, CONNECT and stay connected to the wall outlet charger, and press and hold the TOP edge power button for about 30 seconds.'

 

Anything?

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1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 3
Registered: ‎10-29-2013
My Device: Q5 Red
My Carrier: T-Mobile

Re: BB q5 shows the smartphone connecting to pc symbol

This situation makes me 9 days crazy,untill i did found the solution,it cost me 2 1/2 hours.First install Blackberry Link software at your PC.Then put your Sim-card out.You can leave your Media-card.Make a connection with your Q5 and your PC with a Mini USB cable and put it in PC USB connector.Then you give the Link software the command CHANGE and BB Link software making connection with your Q5,then you click at Device software and it takes about 2 hours for installing is ready.Then your Q5 has a green led and you click at reboot and your Q5 start up as new.Succes !
Highlighted
Posts: 94,663
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB q5 shows the smartphone connecting to pc symbol


MyNameBBFan63 wrote:
This situation makes me 9 days crazy,untill i did found the solution,it cost me 2 1/2 hours.First install Blackberry Link software at your PC.Then put your Sim-card out.You can leave your Media-card.Make a connection with your Q5 and your PC with a Mini USB cable and put it in PC USB connector.Then you give the Link software the command CHANGE and BB Link software making connection with your Q5,then you click at Device software and it takes about 2 hours for installing is ready.Then your Q5 has a green led and you click at reboot and your Q5 start up as new.Succes !

Thank you for this update!

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code