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BlackBerry® Q5

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hah
New Contributor
Posts: 2
Registered: ‎07-14-2013
My Device: Blackberry Q5
My Carrier: Vodacom

BBM only transfering on Blackberry Q5

I start using a BB Q5 and I transfer all my data with BB protect to my new phone.  I can't set up my BBM app, it was installed on the phone but when i try using the app I get a message that my BB id is already used by another phone with BBM. I did a security swipe on the old phone.  On BB app world it shows that the BBM app is unavailable for this device?  When I open the BBM app from the menu screen is just keep saying transferring bbm data and after a long while says server error.  Please I need urgent help!!

Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: BBM only transfering on Blackberry Q5

Hello hah and welcome to the BlackBerry Support Community Forums.

 

Sorry to hear you're experiencing an issue with transferring your BBM data.

 

Can you provide the full BBM server error you are encountering?

 

Do you get this error when using Wi-Fi or your data? 

 

Did you use the same BlackBerry ID from your previous device? If so, were you not given a prompt to transfer your contacts over to the new device?

 

Thanks!

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



hah
New Contributor
Posts: 2
Registered: ‎07-14-2013
My Device: Blackberry Q5
My Carrier: Vodacom

Re: BBM only transfering on Blackberry Q5

My problem is been solved, thank you!

Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: BBM only transfering on Blackberry Q5

Glad to hear it hah!

Please be sure to let us know if you have any further questions.

-HMthePirate

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!