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BlackBerry® Q5

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New Contributor
Posts: 8
Registered: ‎07-20-2014
My Device: Q5
My Carrier: F SFR
Accepted Solution

Battery Drain - BBM

Dear Blackberry users,

 

I bought a Q5 3 weeks ago. I've never used BBM, just logged in the app (but never sent any messages, no contacts, ...).

 

However, according to the device monitor, BBM is consuming more than 45% of my battery, and dowloading several mega-bytes of data every day. As a result, my battery lasts about 6 hours (and my data plan is suffering too)

 

My phone is up-to-date, i've installed all the updates.

 

I've read on others threads that rebooting the phone would solve the problem, but it didn't work for me!! (I did it several times)

 

I would be grateful if you could help me!

 

Thomas.

Forums Veteran I
Posts: 1,792
Registered: ‎07-01-2013
My Device: BlackBerry Passport SIlver Edition (OS10.3.2876)
My Carrier: Movilnet

Re: Battery Drain - BBM

Hello Oscarocom

Welcome to http://supportforums.blackberry.com/

What version of the software installed?
Which version of BBM is installed?

Regards.

BBM Channels  PIN: C0007093A
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New Contributor
Posts: 8
Registered: ‎07-20-2014
My Device: Q5
My Carrier: F SFR

Re: Battery Drain - BBM

[ Edited ]

Hello,

 

thank you for your reply

 

Model: BBRY Q5

Model number: SQR100-2

Software release: 10.2.1.2977

OS Version: 10.2.1.3247

Build ID: 704040

BBM version: 10.2.1.3247  edit: 10.3.33.18

 

Regards

 

Forums Veteran I
Posts: 1,792
Registered: ‎07-01-2013
My Device: BlackBerry Passport SIlver Edition (OS10.3.2876)
My Carrier: Movilnet

Re: Battery Drain - BBM

Hi Oscarocom

I recommend that you update the latest version of BBM
Available in BlackBerry World

BBM 10.3.33.18 http://appworld.blackberry.com/webstore/content/22531423/?countrycode=GB&lang=en

This version is more fluid more stable and should not drink much resource.

Regards.

BBM Channels  PIN: C0007093A
Do not forget to give LIKE   Like Those people who help you and advise you about your doubts. Accept as Solution
New Contributor
Posts: 8
Registered: ‎07-20-2014
My Device: Q5
My Carrier: F SFR

Re: Battery Drain - BBM

When I go to the App world, I see: Installed version, Version 10.3.33.18

 

Sorry for the confusion with my previous message, I got the version number in my previous message by going to device monitor > BBM > version (which is 10.2.1.3247)

 

So it seems like I already have the latest version installed?

 

Thank you

 

Thomas

 

 

Forums Veteran I
Posts: 1,792
Registered: ‎07-01-2013
My Device: BlackBerry Passport SIlver Edition (OS10.3.2876)
My Carrier: Movilnet

Re: Battery Drain - BBM

Go to BlackBerry World
Configuration
General
Press update BlackBerry World

The application will close wait 10 seconds and open
You should see the last BBM available
If it is installed already have the latest version.

BBM Channels  PIN: C0007093A
Do not forget to give LIKE   Like Those people who help you and advise you about your doubts. Accept as Solution
New Contributor
Posts: 8
Registered: ‎07-20-2014
My Device: Q5
My Carrier: F SFR

Re: Battery Drain - BBM

Thank you for your reply.

 

So I followed what you said, and it seems like I already have the latest version...

 

Regards

 

Thomas

Forums Veteran I
Posts: 1,792
Registered: ‎07-01-2013
My Device: BlackBerry Passport SIlver Edition (OS10.3.2876)
My Carrier: Movilnet

Re: Battery Drain - BBM

Perfect...

Let us hope that it does not consume you as much battery this version.

Regards Smiley Wink

BBM Channels  PIN: C0007093A
Do not forget to give LIKE   Like Those people who help you and advise you about your doubts. Accept as Solution
New Contributor
Posts: 8
Registered: ‎07-20-2014
My Device: Q5
My Carrier: F SFR

Re: Battery Drain - BBM

Thank you for your help!

 

I'll let you know Smiley Happy

 

Regards

Forums Veteran I
Posts: 1,792
Registered: ‎07-01-2013
My Device: BlackBerry Passport SIlver Edition (OS10.3.2876)
My Carrier: Movilnet

Re: Battery Drain - BBM

Hi Oscarocom

Finally

Don't forget to give the topic as solved.

You´re welcome.

Regards Smiley Wink

BBM Channels  PIN: C0007093A
Do not forget to give LIKE   Like Those people who help you and advise you about your doubts. Accept as Solution