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BlackBerry® Q5

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Posts: 1
Registered: ‎05-03-2014
My Device: Blackberry Q5
My Carrier: Orange/EE

Blackberry Q5 keyboard lights up but screen stays black!

When I unlock my Blackberry (Which by the way I only got three days ago) when I haven't used it for 10/15 minutes, the keyboard will light up but it won't unlock? But if I press and hold the power button it will let me shut down or restart the device but it won't take me to the main menu, it either stays black or you get the shut down screen. Anyone know what's going on at all? It's annoying me because I love this phone, it's just this one problem!  Thank you in advance!