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BlackBerry® Q5

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New Contributor
Posts: 5
Registered: ‎09-17-2013
My Device: Bold 9790
My Carrier: Cellcom Israel

Blackberry Q5 not working in 3G in France

Hello

 

I recently purchased a Bby Q5 in Amsterdam, and when travelling to France it does not seem to want to connect to 3G networks. I dont get emails nor bbm except when in wifi. Roaming is switched on and i know there is nothing wrong with my carrier since with the same plan my former blackberry device (Curve 9790) it was working fine. any settings that i missed ?

 

thanks


R

Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Q5 not working in 3G in France

[ Edited ]

khalrap, your former BlackBerry 9700 used a specific BIS BlackBerry data plan.

 

The Q5 does not use BIS, but uses a normal, routine generic data plan. You must make sure your plan is correct with your mobile provider.

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New Contributor
Posts: 5
Registered: ‎09-17-2013
My Device: Bold 9790
My Carrier: Cellcom Israel

Re: Blackberry Q5 not working in 3G in France

bbm being part of standard data plans ?

Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Q5 not working in 3G in France


khalrap wrote:

bbm being part of standard data plans ?


For the Q5, yes -- exactly. Normal, non-BlackBerry data plan on a Q5.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
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PIN: C0005A9AA   Display/Scan Bar Code