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BlackBerry® Q5

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New Member
Posts: 1
Registered: ‎10-25-2013
My Device: blackberry q 5
My Carrier: vodafone

Blackberry q5 stuck on software update

hello,

a bought the new blackberry q 5, i put my sim card ther with a blackberry plan, i connected it to my wi fi network and now it is stuck on software update.

it wont do the update and it goes back to the wifi connection that says its conected. 

what should i do?

i have already reboot it a few times, a turn it to blackberry link but it says the phone cannot be connected before doing the update.

New Member
Posts: 1
Registered: ‎10-25-2013
My Device: Q5
My Carrier: Virgin

Re: Blackberry q5 stuck on software update

I have exactly the same problem. It's been trying to connect all day. Have rebooted about 10 times. Once in this loop, it is impossible to get out.

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New Member
Posts: 1
Registered: ‎10-26-2013
My Device: Blackberry q 5
My Carrier: Du

Re: Blackberry q5 stuck on software update

I am also having same problem In Dubai jay purchases phone today and stuck on software update when I am connected to my secure business wireless internet Please help with solution blackberry q5