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BlackBerry® Q5

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New Contributor
Posts: 9
Registered: ‎10-19-2013
My Device: Q5
My Carrier: -

Browser problems: all buttons disappear (on Q5 with OS 10.1)

Hi,

 

the browser randomly starts behaving strangely: all buttons except the URL window in the bottom disappear.

 

When I restart the browser, the botton re-appear again. 

 

Why? 

 

It's on a new Q5 with 10.1 update. 

 

Thanks,

 

Peter

Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Browser problems: all buttons disappear (on Q5 with OS 10.1)

Hi BBBP,

 

What is the full software version you currently have installed on your BlackBerry Q5? Also, who is your wireless provider?

 

Thanks.

 

-CptS

 

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New Contributor
Posts: 9
Registered: ‎10-19-2013
My Device: Q5
My Carrier: -

Re: Browser problems: all buttons disappear (on Q5 with OS 10.1)

[ Edited ]

My SW release is 10.1.0.4181. 

 

So far I've been using the phone at home on my Wi-Fi. 

 

Thanks for helping fixing this!

 

Peter