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BlackBerry® Q5

Posts: 1
Registered: ‎08-31-2013
My Device: Blackberry Q5
My Carrier: China unicom

Can't make or receive calls

Dear all, i have a big problem with my blackberry Q5, I can't make phone calls of receive calls. If I try to call its disconnects directly without showing any message, if some one calls me it rings on there phone but no rings on my phone. It's new Q5 , I've updated the phone once it was frozen and hard to format it. Now after the format no calls coming or going, and I have a new update 10 OSversion, that I'm worry to do as it might get frozen again and delete my contacts. I would really appreciate your help. Thanks a lot
Posts: 6,152
Registered: ‎07-05-2012
My Device: Playbook, Dev Alpha C, Z10 LE, Z30
My Carrier: Orange

Re: Can't make or receive calls

Hold down the power button for 10 seconds and do a reboot.


If this doesn't work then all the other solutions will wipe your phone, so I'd advise taking a backup.


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