06-19-2014 01:05 AM - edited 06-19-2014 01:07 AM
Hi Blackberry Support Forum,
I brought a Blackberry Q5 sometime last week and hadn't noticed until now that whenever someone sends me a photo via texting I get a message that states, "You have a message awaiting retrieval. Click the button below to download it." Once I click that bottom I get an error message that reads, "General Problems". I have read a lot of other forums discussing similar issues but I was unable to find a solution.
Once I got the phone I immediately downloaded a new software update, which appears to be 10.2.1.2102. I am not exactly tech savvy and am completely lost as what to do. I also just noticed I can't send photos either and I was able to just a few days ago. Please help.
06-20-2014 02:11 AM