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BlackBerry® Q5

New Contributor
Posts: 3
Registered: ‎10-24-2013
My Device: Q10
My Carrier: Digitel

I can´t start my Q5´cameras

[ Edited ]

Goog Night, I´m Pablo Ramírez, from Caracas, Venezuela.


I can´t start my camera on my new Q5...


I restore default data on my Q5 and continues problem...


Some body can help me??


please, help me... {REMOVED}


Mod Edit: Removed personal information to comply with Community Guidelines and Terms and Conditions of Use.


Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: I can´t start my Q5´cameras

Hey pramirez17,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


Do you get a specific error when trying to launch the camera?  Also when was the last time you could access the camera?


I look forward to your reply.





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New Contributor
Posts: 3
Registered: ‎10-24-2013
My Device: Q10
My Carrier: Digitel

Re: I can´t start my Q5´cameras

Hi, Thanks for answer. My specific error is, in spanish: "No se puede iniciar la cámara". I can acces to My BBQ5 camera 45 days ago. In that moment, I access to My camera, and when I want to choose video option, the camera don't start. From this moment to today, I Can't start My BBQ5 camera. Please, help me.