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New Contributor
Posts: 5
Registered: ‎02-12-2014
My Device: Q5
My Carrier: Orange

ID and security question

Please help! I have one more attempt before i'm locked out. My BB Q5 is suddenly not reckognising my password, even when i answer my security question prompt it still doesnt work. I'm sure i havent changed it all (wouldnt know how to!!) so what is going on? I can't reset my password with out it if that makes sense!

Posts: 95,181
Likes: 24,505
Solutions: 6,379
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: ID and security question

Your BBID password and SECURITY password are TWO different things. Well, the password could be the same, but the purpose is different.

 

So, are you trying to your Security password, or your BBID password, and where are you entering this?



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New Contributor
Posts: 5
Registered: ‎02-12-2014
My Device: Q5
My Carrier: Orange

Re: ID and security question

But what does it matter if they are the same?! I have the same password for both anyway and it's still tellling me it's wrong!
Posts: 95,181
Likes: 24,505
Solutions: 6,379
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: ID and security question

I asked:

 

So, are you trying to enter your Security password, or your BBID password, and where are you entering this?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
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PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 5
Registered: ‎02-12-2014
My Device: Q5
My Carrier: Orange

Re: ID and security question

Hiya, I'm trying to enter my BBID password and it isn't recognised so then I go to my security question to try and reset the password but it doesn't recognise it there either and this is all for trying to download an app.
Posts: 95,181
Likes: 24,505
Solutions: 6,379
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: ID and security question

So, let me ask again, is this you're trying to do in AppWorld, to purchase an app?

 

Can you use your PC and go to www.bbid.com and login ?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 5
Registered: ‎02-12-2014
My Device: Q5
My Carrier: Orange

Re: ID and security question

Initially it was when I was trying to purchase an app in the app store and then when it didn't work I went into my settings and BlackBerry ID passwords and tried there.
New Contributor
Posts: 5
Registered: ‎02-12-2014
My Device: Q5
My Carrier: Orange

Re: ID and security question

Just to let you know I switched off my phone and back on again and it suddenly recognises my password now!! My camera hadn't been working all week either and now that works!! Just like computers, switch off and on and hey presto!! All that stress for nothing....but thanks for trying to help.
Highlighted
Posts: 95,181
Likes: 24,505
Solutions: 6,379
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: ID and security question

Excellent, Good luck.


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code