08-27-2013 11:19 PM
The Alt, X, V, B, and $ keys are not working on my Q5. Got it as a present and only started using it a few days ago. I did not get it wet or drop it. I live in Canada and my friend bought for me from the UK. I was told that the warranty will not apply in Canada if I bought the phone in the UK. That is absolutely ridiculous.
08-28-2013 01:01 PM
Unfortunately that's the risk you take when importing from another country.
The options are to either send it back to your friend to get a replacement or use a repairer in your own country.
If you are competent taking electronic equipment apart it's fairly simple to replace the keyboard but of course no guarantee that it will fix the problem.
11-11-2013 09:47 PM
06-07-2014 07:00 PM
I have exactly the same problem with my Q5 : it appeared after an update of the OS 10.2.1. When I reboot with factory settings the keyboard is OK but after OS loading these special keys alt x v b $ just stop working. In another forum, someone say that the UI or keyboard driver is corrupted but I don't know to have the correct driver. So I ask the help of the communauty : it is very frustrating that this "old" problem isn't solved on my new phone (bought in May). Thanks
01-25-2015 12:44 AM
01-29-2015 01:59 AM
During 4 months, i could solve the problem when it appeared by changing the country zone in parameters and rebooting. But with the new OS version the same default country zone appeared after rebooting. So i turned back my Q5 and they changed it.
04-14-2015 10:15 AM
Same problem here... the reboot only solves the issue for a short period of time!!
I have factory reset the device and now upgraded to the lastest os (10.3)
The defected keys I have are ERSDXP.
07-06-2015 08:21 AM