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BlackBerry® Q5

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Contributor
Posts: 30
Registered: ‎08-04-2013
My Device: Blackberry Q5
My Carrier: Digi

Lost SMS after the Latest Update

[ Edited ]

This 4181 update totally screwed my phone up. All my freakin messages are all gone!! Some had very important messages! And yes, I did do a back up! With a small word on top saying "FULL" I  would assume, it would be "ALL" of them! Coz everything was back except for the freakin messages! I tried the hub reset, I let it sit over night, did a power cycle, re-backed up. So blackberry, tell me.. what can i do!?!

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Lost SMS after the Latest Update

Hey elwar,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

When you did the restore was there any error messages? Did you do the update wirelessly or through BlackBerry Link?

 

Are you missing any other data on the BlackBerry Q5?

 

I look forward to your reply.

 

Cheers


-ViciousFerret


 


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Contributor
Posts: 30
Registered: ‎08-04-2013
My Device: Blackberry Q5
My Carrier: Digi

Re: Lost SMS after the Latest Update

2 days ago. No error messages, yes, I did via link and yes I did a back up with full on top. So all 3 categories was ticked.