10-05-2013 09:24 PM - edited 10-05-2013 09:28 PM
This 4181 update totally screwed my phone up. All my freakin messages are all gone!! Some had very important messages! And yes, I did do a back up! With a small word on top saying "FULL" I would assume, it would be "ALL" of them! Coz everything was back except for the freakin messages! I tried the hub reset, I let it sit over night, did a power cycle, re-backed up. So blackberry, tell me.. what can i do!?!
10-07-2013 10:13 PM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
When you did the restore was there any error messages? Did you do the update wirelessly or through BlackBerry Link?
Are you missing any other data on the BlackBerry Q5?
I look forward to your reply.
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