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BlackBerry® Q5

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New Contributor
Posts: 2
Registered: ‎02-19-2014
My Device: Q5
My Carrier: eTISALAT

Lost password and security question for blackberry ID

Hi,

 

I have forgotten my BB id password and also fogotten the security question. Also i dont have the original mail from blackberry with registration confirmation.

 

Please help.

 

Thanks.

Super Contributor
Posts: 475
Registered: ‎11-19-2013
My Device: BB Z10

Re: Lost password and security question for blackberry ID

Hi..

 

Unfortunately, you dont have any option left to wipe your device.. You need to either remember your BB ID credentials or the Security Answer . . 

Please update the result after applied..

Thanks
New Contributor
Posts: 2
Registered: ‎02-19-2014
My Device: Q5
My Carrier: eTISALAT

Re: Lost password and security question for blackberry ID

Ok then, will do that.

 

Thanks

Highlighted
Hall of Famer III
Posts: 58,133
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH505), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: Lost password and security question for blackberry ID

Actually, there are more options prior to the fully drastic measure of wiping and creating a new BBID...refer:

Hopefully, this information will be of use to you.

Cheers, and Good Luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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