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BlackBerry® Q5

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Posts: 1
Registered: ‎07-07-2014
My Device: Q5
My Carrier: Fido

MMS error receivin pictures

[ Edited ]

Hi, I have a problem with my blackberry sometimes it accepts pictures with no problem. Other times it say the file that was sent is not compatible and it erases it automatically. It is there a way to stop my blackberry Q5 from erasing the file that was sent to me by MMS.   It always said the file named imagejpeg_2.jpg is not compatible I do not understand why. Any help? Thank you