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BlackBerry® Q5

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New Contributor
Posts: 2
Registered: ‎04-29-2014
My Device: Q5
My Carrier: Virgin

My touch screen wont work

I just bought my phone less the 2 hours ago, i have turned it on and updated it, along with chaged it.

But now my touch screen wont work. No matter waht finger or who's fingers I use nothing happens!

Someone help me

Developer
Posts: 6,152
Registered: ‎07-05-2012
My Device: Playbook, Dev Alpha C, Z10 LE, Z30
My Carrier: Orange

Re: My touch screen wont work

Welcome to the forums.

 

Did you try a hard reboot after the update, either hold down the power key for ~10 secs or the volume up/down for ~20.

 

You probably didn't intend it as a joke but I laughed when you said 'No matter what or who's finger'. Smiley Happy


If you've been helped click on Like Button, if you've been saved buy the app. Smiley Happy

Developer of stokLocker, Sympatico and Super Sentences.
Developer
Posts: 6,152
Registered: ‎07-05-2012
My Device: Playbook, Dev Alpha C, Z10 LE, Z30
My Carrier: Orange

Re: My touch screen wont work

Also can you confirm touch was working before the update?


If you've been helped click on Like Button, if you've been saved buy the app. Smiley Happy

Developer of stokLocker, Sympatico and Super Sentences.
Developer
Posts: 6,152
Registered: ‎07-05-2012
My Device: Playbook, Dev Alpha C, Z10 LE, Z30
My Carrier: Orange

Re: My touch screen wont work

Do the physical keys work?

If you've been helped click on Like Button, if you've been saved buy the app. Smiley Happy

Developer of stokLocker, Sympatico and Super Sentences.
New Contributor
Posts: 2
Registered: ‎04-29-2014
My Device: Q5
My Carrier: Virgin

Re: My touch screen wont work

Hi,

 

I did mean it as a joke, glad someone caught on.

I did rebot both ways an nothing happened, also the screen was working before.

But im just going to take the phone back to the vigin mobile i got it from and get them to give me a new one.

 

Thanks