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BlackBerry® Q5

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Contributor
Posts: 15
Registered: ‎09-27-2013
My Device: Blackberry Q5
My Carrier: Vodafone

NFC option not available after software update

Hi ,

I purchased Blackberry Q5 1 month back and after i updated software as requested by the device, after that iam unable to find NFC option in my device , please help, i tried reload software also

Posts: 94,457
Likes: 24,382
Solutions: 6,348
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: NFC option not available after software update

Check your Settings > Network Connections > NFC.

 

Also, note that NFC is market dependent (meaning, it is there or not there according to the market, network or SIM card you have installed in the device.

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Contributor
Posts: 15
Registered: ‎09-27-2013
My Device: Blackberry Q5
My Carrier: Vodafone

Re: NFC option not available after software update

Hi...the option was available when I bought this product, after that only it disappeared, under network connections NFC option is not there.
Posts: 94,457
Likes: 24,382
Solutions: 6,348
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: NFC option not available after software update

Right.

 

So, you would need to give all details,.. where purchased, have you changed original SIMs or mobile providers, and does your current mobile provider offer NFC?

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes
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Contributor
Posts: 15
Registered: ‎09-27-2013
My Device: Blackberry Q5
My Carrier: Vodafone

Re: NFC option not available after software update

i purchased device from Trivandrum, Kerala , india, yes the sim card supports NFC as i checked the sim with one of my friends Galaxy s4 and its working

Posts: 94,457
Likes: 24,382
Solutions: 6,348
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: NFC option not available after software update

Ok, then you need to call Vodafone and see. I don't know.

 

I do know it is enabled on others, and the only think which might disable NFC is the mobile market in which you are.

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1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
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Retired
Posts: 418
Registered: ‎07-18-2012
My Device: Q10
My Carrier: Bell Canada

Re: NFC option not available after software update

Hi,

 

You say that the option was there when you bought the device - but did it work?

 

Some models of Q5 do not have NFC hardware. What is your full model number?

 

Is there an NFC antenna and contacts in the device?

 

Thanks.

--
Rob is no longer associated with BlackBerry.
Contributor
Posts: 15
Registered: ‎09-27-2013
My Device: Blackberry Q5
My Carrier: Vodafone

Re: NFC option not available after software update

yes it was worked, i checked....the model number is SQR-100-3

Retired
Posts: 418
Registered: ‎07-18-2012
My Device: Q10
My Carrier: Bell Canada

Re: NFC option not available after software update

Hi,

 

Do you mean the setting application worked, or your shared data via NFC? (It's conceivable that there was a release where the GUI did not reflect the absent hardware)

 

My information says that SQR-100-3 does not have NFC capabilities...

--
Rob is no longer associated with BlackBerry.
Contributor
Posts: 15
Registered: ‎09-27-2013
My Device: Blackberry Q5
My Carrier: Vodafone

Re: NFC option not available after software update

Yes I found the NFC option under network settings, but I never shared a file, after software update the option for NFC disappeared.