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BlackBerry® Q5

New Member
Posts: 1
Registered: ‎08-07-2014
My Device: Blackberry Q5
My Carrier: SFR

Q5 Device not recognized USB

Brand new Q5, not working while trying to get connected to the PC, the device is not recognized.


I tried everything I read in the posts: re-installing the BB Link downloading from the BB website, uninstalling/reinstalling all my USB hubs and ports in the device manager, changing the USB cable, restarting the PC with the BB plugged in...but nothing is working for me. Still the same message when connecting the USB cable into tyhe computer: USB device not recognized.


Thanks for your help

New Contributor
Posts: 6
Registered: ‎08-21-2014
My Device: Q10
My Carrier: Rogers

Re: Q5 Device not recognized USB

Having the same problem. I had to get the sd card out and turn the phone off to get my pictures