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BlackBerry® Q5

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New Contributor
Posts: 3
Registered: ‎10-23-2013
My Device: Q5
My Carrier: EE

Q5 Email query

hi, i wondered if anyone could help with my query; i got a Q5 last week, and i wanted to check something about the email settings. I used to have a Blackberry Bold, and if i wanted to delete an email off the handset, pressing delete brought up the option to delete it off the handset only, or to delete the email altogether.

 

The Q5 doesn't seem to have this option, and i am scared to delete any emails off the handset in case it also deletes them for eternity! Can anyone advise? thanks!

Hall of Famer III
Posts: 57,268
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Q5 Email query

Hi and Welcome to the Community!

That feature does not exist on any BB10 devices, not just the Q5. BB10 is designed with the device and the server being mirror images of each other...what you do on one will replicate to the other. The work around is to move rather than delete, if the desire is simply to not show them in the Inbox.

Good luck!


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New Contributor
Posts: 6
Registered: ‎09-19-2013
My Device: Blackberry Q5
My Carrier: EE

Re: Q5 Email query

I also used to have a Blackberry Bold, and missed that feature. I have found that if I use a mail client (like Outlook) on my PC, then the emails don't get deleted on the PC when I delete them from my phone, which I find useful.
New Contributor
Posts: 3
Registered: ‎10-23-2013
My Device: Q5
My Carrier: EE

Re: Q5 Email query

Thanks for that! That seems like a good solution, to move them to a different folder so I shall do that from today!

Laura

New Contributor
Posts: 3
Registered: ‎10-23-2013
My Device: Q5
My Carrier: EE

Re: Q5 Email query

Ah, that's a good tip too - thanks so much for that. I really, really miss having that option! but i am getting used to navigating my way around the joy that is the Q5!

cheers

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New Contributor
Posts: 9
Registered: ‎02-23-2012
My Device: Blackberry Playbook
My Carrier: Fido

Re: Q5 Email query

I miss that feature too!!! I am totally frustrated with the Q5 - had a Bold and loved it. I am not surprised that RIM has had so many problems - grrrr!!! frustrated.