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BlackBerry® Q5

New Member
Posts: 1
Registered: ‎04-07-2014
My Device: Q5
My Carrier: Vodafine

Q5 Factory Settings

Through Blackberry Link I clicked "Factory Settings" 

It said the device needs to be disconnected to complete the process

The device got switch off and then on, but with a blank screen...how do I proceed?

Forums Veteran I
Posts: 1,825
Registered: ‎07-01-2013
My Device: BlackBerry Passport SIlver Edition (OS10.3.2876)
My Carrier: Movilnet

Re: Q5 Factory Settings

I recommend you make a reload of the BlackBerry OS Link

Connect your Q5 and run BBLink
Then go to preference and press the reload option software
Let the process do all your work, and then you start setting your BB
And load your backup.
And let us know if your problem evidences the persistence.

You must have the latest version of the BlackBerry Link installed

BBM Channels  PIN: C0007093A
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