08-09-2014 11:54 AM
08-09-2014 12:28 PM
BlackBerry phones come with a one-year warranty. Unfortunately, it's up to the carrier or retailer from whom you got the phone to honor that warranty. Different carriers have different policies when it comes to warranty work; some will offer a loaner while your phone is being fixed, others will not. It might have been a good idea to ask what their policy was. In any case, your phone will be repaired for you but it might take some inconvenience on your part.