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BlackBerry® Q5

New Contributor
Posts: 3
Registered: ‎07-10-2012
My Device: Playbook
My Carrier: None

Q5 Permanently Frozen Screen

My month-old Q5 has a permanently frozen screen. I can see the home screen, but the touch screen will not respond.  Have tried rebooting, etc.  Nothing will make the screen work.  Any ideas anyone? Thanks. 

Posts: 741
Registered: ‎10-06-2013
My Device: Q5
My Carrier: Cosmote

Re: Q5 Permanently Frozen Screen

If you cannot reboot it from the buttons then you have no choice remove the battery and try again also leave the battery out for a min and then put everything back together Smiley Wink