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BlackBerry® Q5

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New Contributor
Posts: 5
Registered: ‎08-22-2013
My Device: q5
My Carrier: idea

Q5 SOFTWARE ISSUE

I have been buy a new BB q5 from india(kerala).after 11 days i m facing some software issue,when i conact service people they told it have to sent to other palce (banglore) so it will take other 2weeks to get replaced ask for DY paper they told me it cant be done because of some issues. i didint made a seen bcos i m helpless have no other way, so what should want to do .In the opening stage of BB only  i am facing this problem.what should do till now didnt got my device back.

Posts: 94,685
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Q5 SOFTWARE ISSUE

Can you clearly state the issue you're facing?

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New Contributor
Posts: 5
Registered: ‎08-22-2013
My Device: q5
My Carrier: idea

Re: Q5 SOFTWARE ISSUE

calicut,kerala

New Contributor
Posts: 5
Registered: ‎08-22-2013
My Device: q5
My Carrier: idea

Re: Q5 SOFTWARE ISSUE

How much days it will take if we given for service ?? Had purchase Q5 at 5/8/13 and given for service by 16/8/13 because of data network problems told it will take 2 weeks to repair. WHAT want to do in this 

Developer
Posts: 433
Registered: ‎06-16-2013
My Device: Z10 LE
My Carrier: Airtel

Re: Q5 SOFTWARE ISSUE

Hello Issac,

 

What is the issue? Is the customer service or is it the OS unstableness?

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Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Q5 SOFTWARE ISSUE


issacjob wrote:

How much days it will take if we given for service ?? Had purchase Q5 at 5/8/13 and given for service by 16/8/13 because of data network problems told it will take 2 weeks to repair. WHAT want to do in this 


This is a user-to-user community support forum. We are not RIM employees, but volunteers who enjoy assisting other users. RIM personnel rarely comment on queries posted here. You would have noticed this in the message upon registration.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 5
Registered: ‎08-22-2013
My Device: q5
My Carrier: idea

Re: Q5 SOFTWARE ISSUE

service center

New Contributor
Posts: 5
Registered: ‎08-22-2013
My Device: q5
My Carrier: idea

Re: Q5 SOFTWARE ISSUE

how can message the right person

Highlighted
Posts: 94,685
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Q5 SOFTWARE ISSUE


issacjob wrote:

how can message the right person


This is a user-to-user community support forum. We are not RIM employees, but volunteers who enjoy assisting other users. RIM personnel rarely comment on queries posted here. You would have noticed this in the message upon registration.

 

We are users just like you. We have no connection to your service center. My apologies that I can't help.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code