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BlackBerry® Q5

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New Member
Posts: 1
Registered: ‎06-18-2014
My Device: Q5
My Carrier: MTN

Q5 restarts randomly

Hi.

I have a blackberry Q5 wich reboots randomly by itself.

I had it for about a year without problems. Now it reboots randomly, sometimes once or twice a day sometimes over 50 times.

I tried all fixes I could find on all avaible forums but to no avail.

Anyone ever had the same problem or a fix for me as I am about to see what is the flying capabilities of a phone.

 

Any help would be greatly appreciated.

Thank you very much.

Hall of Famer III
Posts: 57,532
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Q5 restarts randomly

Hi and Welcome to the Community!

 

Sadly, from what you say, we have no way to know what you have already tried...if you don't tell us, we can't know. Nevertheless, at the risk of redundancy, I'll recommend the following:

  • Article ID: KB33591 How to perform a Security Wipe on the BlackBerry 10 smartphone

Failing that, I'll next recommend the following OS reload methods:

During the process, you should also check to be sure you have the most recent OS levels...the OS has evolved greatly over time, and has become much more stable, and some versions along the way were definitely unstable.

 

Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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