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BlackBerry® Q5

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New Member
Posts: 2
Registered: ‎04-14-2014
My Device: 10.1 Version Blackberry Q5
My Carrier: Altech Autopage

Q5 wiped data. Downloaded Blackberry Link What do I do now?

Q5 wiped the data due to incorrect password. Did not back up.Downloaded Blackberry Link..Can I try to restore data using Blackberry Link? Had Blackberry Protect on my Q5 but don't know how to access it. Don't have access to WI FI or Mobile Connection.

Forums Advisor III
Posts: 1,850
Registered: ‎05-29-2013
My Device: Passport & PlayBook
My Carrier: Bell

Re: Q5 wiped data. Downloaded Blackberry Link What do I do now?

Good Day

Did you do back up before the security wipe?
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Developer
Posts: 1,044
Registered: ‎07-21-2012
My Device: BlackBerry Bold 9900/9780/9810
My Carrier: Singtel

Re: Q5 wiped data. Downloaded Blackberry Link What do I do now?

Have you connected to the PC and done a back up before?

 

BB Protect on BB10 does not let you do the backup unfortunately.

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New Member
Posts: 2
Registered: ‎04-14-2014
My Device: 10.1 Version Blackberry Q5
My Carrier: Altech Autopage

Re: Q5 wiped data. Downloaded Blackberry Link What do I do now?

No I did not do a back up before. I downloaded Blackberry Link before the wipe.