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BlackBerry® Q5

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Contributor
Posts: 17
Registered: ‎11-14-2012
My Device: playbook
My Carrier: none

Q5 without SIM will not update

I have a Q5 currently without a SIM card.  WHy does it not update either to OS10.2.1 or to the latest BBM?  BB link on my macbook does not show the update either.  What's going on?

Super Contributor
Posts: 475
Registered: ‎11-19-2013
My Device: BB Z10

Re: Q5 without SIM will not update

Hi...

 

The updates are pushed by your country carriers... if the carrier is not allowing in a particular country then it will not update the Software. . 

 

Thanks.. 

Please update the result after applied..

Thanks
Forums Advisor III
Posts: 1,189
Registered: ‎01-05-2014
My Device: BlackBerry Passport - Z30 - Playbook - Finding Priv
My Carrier: Not Specified

Re: Q5 without SIM will not update

The following update havnt released yet for Q5 , You have to wait for the following Update


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Posts: 94,670
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Q5 without SIM will not update


Ereeamazing wrote:

The following update havnt released yet for Q5 , You have to wait for the following Update


How do you know it has not been released for the user's carrier, he has hasn't even stated who his carrier is, and as a fact stated there was NO SIM card in the device.

 

ankank, If you insert a SIM card of carrier which HAS released the 10.2.1 upgrade, it should be pushed to your device.

There are other methods for upgrade should you wish to do so manually.

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Contributor
Posts: 17
Registered: ‎11-14-2012
My Device: playbook
My Carrier: none

Re: Q5 without SIM will not update

Thanks for the info.  I didn't realise that you can only update through the carriers.  But what about BBM?  Is that through the carriers too? Blackberry world doesn't seem to carry the latest, or it doesn't show me the latest.  WHy would that be?  Is os 10.2.1 necessary for the latest update? A line of explanation in the release notes would save a lot of farting around. Ho hum. 

 

Posts: 94,670
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Q5 without SIM will not update

There is a line in the release notes regarding OS compatibility. Smiley Wink

 

  • Open your BlackBerry World Icon.
  • Tap the Search icon at the bottom
  • Search "BBM"
  • Does the item found indicate "update" or 'open' in the top right?

 

If not, you might need to refresh your BlackBerry World... swipe down from the top edge to Settings > General and at the bottom, tap the refresh button and then try the above process again.

 

 

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1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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