Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Q5

Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.

New Member
Posts: 1
Registered: ‎09-25-2013
My Device: Q5
My Carrier: koodo

Q5 won't show text messages

When I open text messages sometimes it will freeze and I am unable to see the conversation. The only fix is reopening the program several times and waiting till it returns to normal (takes about 5 minutes). It happens regularly
Super Contributor
Posts: 267
Registered: ‎11-17-2010
My Device: Z10 * Q10 * Z30 * Passport
My Carrier: Telkom Mobile

Re: Q5 won't show text messages

Hi There,


Have you tried to reload the software via BlackBerry Link?

New Member
Posts: 2
Registered: ‎12-02-2013
My Device: Q5
My Carrier: Vodafone

Re: Q5 won't show text messages

Hi I am facing absolutely the same problem. I just bought the same handset on the 21st Nov and had to replace it on 22nd Nov. Now even the new handsed is giving me the same problem.


I need to know how to solve the problem. the phone does not allow to send SMS and just hangs preventing any kind of working. One cannot even pick up a call ahen this is happens.

New Member
Posts: 1
Registered: ‎12-08-2013
My Device: blackberry q5
My Carrier: koodoo

Re: Q5 won't show text messages

Samething for me.  Bought a Q5 10 days ago, had all my contacts and messages transfer from my old Blackberberry Curve and my messaging is a nightmare.  it freezes all the time.  Chnaged the Q5 yesterday and did not help at all.  Still having a problem with my text messaging which freezes all the time (sometime for more than 2 hours).  Seems to always happen when i am receiving a text or call while texting!