02-23-2014 04:06 PM
I want to do a security wipeout on my Q5 phone...
they are recommendaing to do a back up on bblinks....
but I have no photos, no video, I dont use any application outside of FB and twitter
What would that back up be for.... would I lose my contacts?
Solved! Go to Solution.
02-23-2014 04:10 PM
02-23-2014 04:39 PM
First problem I have... iv got an 8g data stock memory on my phone... I have it for 2 months now and im already ar 7.7g... there are no new applications, there are no pictures or videos on the phones.... I'Ve deleted every single application I dont use... and deleted cookies and historic from my browser, and deleted everv txt msg and FB msg....
99% of my data are Stocked in the ''other data'' catégorie.. so I absolutely dont know what the F... it is... how can I have 7.7 g of Data after 2 month using it.....
02-23-2014 04:42 PM
02-23-2014 04:51 PM
02-23-2014 04:53 PM
im french.... so maybe my writing wasnt right.... in no way was I swearing at you ?! was just explaining you my problem... sorry if you took it that way.....
Ah...so I guess you meant you didn't know what the French was taking up all the space!
02-23-2014 05:05 PM
I didnt find any file at all in the file manager app.....
I guess I will have to make the wipe.... but I need a usb cable I think?.. I dont recall getting one with the phone.... I will look for it.... since this morning, Im also having probleme with my Hub.... it works really bad... My txt msg are no longer in the hub.. neither are my facebook notification.... if I try to restart the phone.. the hub takes 15 minutes juste to load........ I guess its related with being unable to make my updates because I dont have enough space on the memory?
02-23-2014 05:10 PM
You found no files or you didn't find that file?
If you bought the device new it would have come with a cable.
Ah, so you have some other issues you didn't mention. Here's what I recommend (when you can find the cable.)
Wipe the device
To perform a Security Wipe please follow the instructions below. Be sure and use BB Link to make a full backup before proceeding with the wipe. The size of each module of the backup file can be a clue as to where the data is hiding (usually application data):
Once the wipe is complete I recommend updating the OS to the latest available. Lots of bug fixes are incorporated in this latest version:
Try not to restore your backup if you don't have to. Start over from scratch. If you have to, do each module of the restore separately (Settings, Media, Application Data) and see if you can determine which one of those has all the data. It's usually App Data so don't restore that if you don't have to.