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BlackBerry® Q5

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New Member
Posts: 1
Registered: ‎10-12-2013
My Device: Q5
My Carrier: Vodaphone

Some querty keys not working :(

Hopefully someone can help me... Every now and then the Q and A keys and the P and Backspace keys stop working. I can be in the middle of writing a text or email etc and those 4 keys just dont work.. I press them but nothing happens on screen. It seems that they work for a short while, then just stop. So it cant be a setting problem, surely it must be a fault with the handset??

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Guru II
Posts: 21,528
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: Some querty keys not working :(

It sounds like the device has gotten moisture in it. This doesn't have to be from immersing it in water. It can happen from high humidity. I would contact your carrier for handset replacement/exchange. If the moisture indicator under the battery is red they probably won't exchange it. If it's still white you are probably OK.

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