12-09-2013 08:35 AM - edited 12-09-2013 09:07 AM
When u wipe your Q5 using BlackBerry protect, can u your backup to get your phone back to were it was before?
I assume you can, but on the BlackBerry protect it say 'Wiping your device will permanently delete all data from your device and your media card, including contacts, applications, and photos. This cannot be undone. Some data cannot be backed up using BlackBerry Protect (including applications, photos, and email messages). This data will be permanently deleted from your device. You will not be able to use BlackBerry Protect to find your device after wiping it.'
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12-09-2013 01:04 PM
02-12-2016 04:12 AM
help me please
i was wipe my blackberry q5, but until two days, the process not be cleared, finally i was restart to wipe it again, but still not worked. please anyone help me? what should i do?
02-12-2016 06:52 AM
Use an autoloader to reload the OS: