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BlackBerry® Q5

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New Contributor
Posts: 6
Registered: ‎10-06-2013
My Device: blackberry q5
My Carrier: airtel

camera icon not visible on home screen

Its been hardly a month since I bought this blackberry Q5 phone, I am not able to access the camera, I don't see the icon for camera and the search icon at the bottom of the home screen, only the phone icon is visible.
Developer
Posts: 6,152
Registered: ‎07-05-2012
My Device: Playbook, Dev Alpha C, Z10 LE, Z30
My Carrier: Orange

Re: camera icon not visible on home screen

[ Edited ]

Several possibilities, here's a few;

 

 - You've recently updated the OS and it's become corrupted

 - The Service Provider ahs removed it in their version of the OS

 - You are using BES and this has been disabled by your sys admin (note sure whether this is a capability of BES or not to be honest)

 

[Edit] Just looked at the BES10 policies and suggestion 3 wasn't possible.


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Developer of stokLocker, Sympatico and Super Sentences.
New Contributor
Posts: 6
Registered: ‎10-06-2013
My Device: blackberry q5
My Carrier: airtel

Re: camera icon not visible on home screen

I have never updated the software since I bought the phone,
Can the service provider remove icons or applications from my phone?
what is BES?
Developer
Posts: 6,152
Registered: ‎07-05-2012
My Device: Playbook, Dev Alpha C, Z10 LE, Z30
My Carrier: Orange

Re: camera icon not visible on home screen

Ok don't worry about BES it is when you are using it as a business phone and your phone has settings under company policies.
Service Providers can customise their own OS for the phone if they desire, although why they would remove the camera is beyond me which is why I don't really think this is the reason.

Have you never had the camera?

If you've been helped click on Like Button, if you've been saved buy the app. Smiley Happy

Developer of stokLocker, Sympatico and Super Sentences.
New Contributor
Posts: 6
Registered: ‎10-06-2013
My Device: blackberry q5
My Carrier: airtel

Re: camera icon not visible on home screen

I had it initially, I've even taken snaps, the quality is not up to the mark though, I noticed the icon for camera missing whn I thought of downloading skype... please help me to get it back
Developer
Posts: 6,152
Registered: ‎07-05-2012
My Device: Playbook, Dev Alpha C, Z10 LE, Z30
My Carrier: Orange

Re: camera icon not visible on home screen

The trick when you had the camera was to move the green square to what you wanted to focus on to get great pictures.

 

I suggest trying all the usual rebooting options to try and get it back.

 

Try holding down the power button for 10 seconds and/or holding down the volume up/down buttons for 20s.


If you've been helped click on Like Button, if you've been saved buy the app. Smiley Happy

Developer of stokLocker, Sympatico and Super Sentences.
New Contributor
Posts: 6
Registered: ‎10-06-2013
My Device: blackberry q5
My Carrier: airtel

Re: camera icon not visible on home screen

I tried both, holding the power button for 10 seconds / holding down the volumeup/volume down buttons for 20 secs... no luck.
Developer
Posts: 6,152
Registered: ‎07-05-2012
My Device: Playbook, Dev Alpha C, Z10 LE, Z30
My Carrier: Orange

Re: camera icon not visible on home screen

You could try installing the latest bar file, do you know how to sideload?
Anyway it's here...

https://docs.google.com/file/d/0B7UM0GVlv-dsdExCZi0yQXQ3SUE/edit?pli=1

If you've been helped click on Like Button, if you've been saved buy the app. Smiley Happy

Developer of stokLocker, Sympatico and Super Sentences.
New Contributor
Posts: 6
Registered: ‎10-06-2013
My Device: blackberry q5
My Carrier: airtel

Re: camera icon not visible on home screen

I've downloaded it, what next?
Developer
Posts: 6,152
Registered: ‎07-05-2012
My Device: Playbook, Dev Alpha C, Z10 LE, Z30
My Carrier: Orange

Re: camera icon not visible on home screen

You need to sideload it on to the phone there are many ways to do this I use the Chrome extension and also DDPB app myself.

A different tool I haven't used yet is nicely detailed in a step by step form here...

http://bb10bars.net/index.php/sideloading-guide/


If you've been helped click on Like Button, if you've been saved buy the app. Smiley Happy

Developer of stokLocker, Sympatico and Super Sentences.