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BlackBerry® Q5

New Member
Posts: 1
Registered: ‎02-13-2014
My Device: Q5
My Carrier: Fido

cracked screen and phone keeps freezing

My phone is warranty 

It keeps freezing all the time but I haven't had time to send it the FIDO

My screen cracked today, what are my options

Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: cracked screen and phone keeps freezing

[ Edited ]

It's not likely you'll get warranty work for the cracked screen from Fido; they'll fix it for you but it'll cost you because they'll claim it was beyond everyday wear and tear that caused it.

As for the freezing, it's unusual for a BB10 device to freeze up. If it does, reloading the OS using BlackBerry Link would be a good thing to do. Before you do, make sure you do a data backup first. You might also want to look at recent apps you've installed; one of them could be causing the freezing up. If you've installed anything recently, try uninstalling it to see if that corrects the issue.



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