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BlackBerry® Q5

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New Contributor
Posts: 4
Registered: ‎04-08-2014
My Device: Q5
My Carrier: Fido

did wipe now can't restore

please help i couldn't remember my password or my security question answer so i did a wipe but now it won't restore the backup i created.

Forums Advisor III
Posts: 1,849
Registered: ‎05-29-2013
My Device: Passport & PlayBook
My Carrier: Bell

Re: did wipe now can't restore

Good day

Your trying to get into your BBID?

Or you can't restore your back up data with BlackBerry Link
_______________________________________________________
Want to contract me? You can follow me on Twitter @RobGambino
New Contributor
Posts: 4
Registered: ‎04-08-2014
My Device: Q5
My Carrier: Fido

Re: did wipe now can't restore

i can't restore my backup data with my blackberry link

Forums Advisor III
Posts: 1,849
Registered: ‎05-29-2013
My Device: Passport & PlayBook
My Carrier: Bell

Re: did wipe now can't restore

So did you password protect your back up? I'm asking because your first post made it seem that you didn't know the password or security question which seems your having issues logging into your BBID.
_______________________________________________________
Want to contract me? You can follow me on Twitter @RobGambino
New Contributor
Posts: 4
Registered: ‎04-08-2014
My Device: Q5
My Carrier: Fido

Re: did wipe now can't restore

Yes I was and I searched on here to find a solution but in the end the only thing I could try was the wipe. Before the wipe I did a backup through the BlackBerry link and now when I try to restore my backup data it won't let me.
Forums Advisor III
Posts: 1,849
Registered: ‎05-29-2013
My Device: Passport & PlayBook
My Carrier: Bell

Re: did wipe now can't restore

You didn't back it up properly that could be another reason why your unable to.
_______________________________________________________
Want to contract me? You can follow me on Twitter @RobGambino
Highlighted
New Contributor
Posts: 4
Registered: ‎04-08-2014
My Device: Q5
My Carrier: Fido

Re: did wipe now can't restore

when i try to restore i get the message" the blackberry id associated with this backup file doesn't match the blackberry id on this device. the following data couldn't be restored application data media settings". i couldn't sign in with either my id or pass that's why i did the wipe i don't know why there is another id on there now.