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BlackBerry® Q5

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New Member
Posts: 3
Registered: ‎12-07-2013
My Device: blackberry Q5
My Carrier: full time mum
Accepted Solution

how do I change the blackberry id on my phone

I can't remember my old password and I don't have that email any more I got a new I'd but won't let me do it on my phone? Can anybody help me please
Guru II
Posts: 21,612
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: how do I change the blackberry id on my phone

You will need to wipe your device in order to log in with a new BBID. Here is some information that will help:

http://www.blackberry.com/btsc/KB26694

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New Member
Posts: 3
Registered: ‎12-07-2013
My Device: blackberry Q5
My Carrier: full time mum

Re: how do I change the blackberry id on my phone

Won't that delete everything of my phone.
Guru II
Posts: 21,612
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: how do I change the blackberry id on my phone

Yes. Additionally, you will not be able to restore the backup from the old BBID backup file to the device with a new BBID. Here is a KB that explains:

http://www.blackberry.com/btsc/KB31317

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1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
New Member
Posts: 3
Registered: ‎12-07-2013
My Device: blackberry Q5
My Carrier: full time mum

Re: how do I change the blackberry id on my phone

I will try, thank you