07-25-2013 05:54 PM - edited 07-25-2013 05:57 PM
I got my blackberry Q5 week ago I had face this problem
is like when i want to change my display picture
it get stuck ...
any Help ?
07-30-2013 03:06 PM
Hello muhanned and welcome to the BlackBerry Support Community Forums.
Sorry to hear you're having an issue with your BBM.
To clarify, when you go to your BBM and tap on your photo to change it, your device seems to stop responding?
Is there any error message displayed? If so, what is that error?
If you go to Pictures, find a photo you would want to use as your BBM pic, tap the 3 dots on the lower right hand corner, select Set As and choose BBM Picture, are you able to set the photo? Do you get any error? Does the device freeze?
Under Settings>About>Category OS what's your software version?
07-30-2013 03:29 PM
I have the exact problem on my Q5 . I can`t change my dp and status the app freez .
no messege shown when its stop responding. No error messege were shown.
I tried to reinstall my bbm , but when I go to my world > BBM I got this messege unavailable for your device .
as u can see:
My OS 10.1.0.4181
07-30-2013 06:21 PM
I installed and used an app called "my profileslight" .. solved the problem then deleted it . now I can change my db and personal msg . But why in Blackberry world says bbm not available ???
09-21-2013 04:29 PM
I have the same problem.
Brand new Q5, Software V 10.1.0.4181
When I go into BBM under "chats" I can use it until I tap my own name. Then the screen freezes and the only action I can take is to swipe to minimize it, close BBM and then re-open.
I was able to go into pictures and update my profile picture that way.
10-22-2013 04:24 PM
i cant use my BBM profile even i cant view my PINCODE..
i nought myprofile pro but still there are some features are not there such as: dont havce the display name to be edit