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BlackBerry® Q5


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New Contributor
Posts: 3
Registered: ‎11-09-2013
My Device: Q5
My Carrier: Du
Accepted Solution

my camera not working

Hello,,

 

unfortunately my camera not working Smiley Sad

I don't know why ?? i just updeat it to the new os 10 and the camera stopped for no reason and i tryed to rebot it few times and it just stopped Smiley Sad

 

HELP !!!

Forums Veteran I
Posts: 1,849
Registered: ‎07-01-2013
My Device: BlackBerry Passport SIlver Edition (OS10.3.2876)
My Carrier: Movilnet

Re: my camera not working

Hi Le3mr

 

Welcome to http://supportforums.blackberry.com

 

I recommend you make a reload of the BlackBerry OS Link


Connect your Q5 and run BBLink
Then go to preference and press the reload option software

Let the process do all your work, and then you start setting your BB
And load your backup.

And let us know if your problem evidences the persistence.

 

You must have the latest version of the BlackBerry Link installed


BBM Channels  PIN: C0007093A
Do not forget to give LIKE   Like Those people who help you and advise you about your doubts. Accept as Solution
New Contributor
Posts: 3
Registered: ‎11-09-2013
My Device: Q5
My Carrier: Du

Re: my camera not working

thanx Smiley Happy

Forums Veteran I
Posts: 1,849
Registered: ‎07-01-2013
My Device: BlackBerry Passport SIlver Edition (OS10.3.2876)
My Carrier: Movilnet

Re: my camera not working

Thank you for your participation and for giving solved the issue.

 

So we support other users with problems.


BBM Channels  PIN: C0007093A
Do not forget to give LIKE   Like Those people who help you and advise you about your doubts. Accept as Solution
New Contributor
Posts: 5
Registered: ‎12-06-2013
My Device: Q5
My Carrier: MTN

Re: my camera not working

Hello
I had same problem after most recent BlackBerry updates whereby the came was not working-“Camera cannot be started”
I did the BlackBerry recommended “Hard reboot” whereby camera worked fine again.

Louis Ahlers
Forums Veteran I
Posts: 1,849
Registered: ‎07-01-2013
My Device: BlackBerry Passport SIlver Edition (OS10.3.2876)
My Carrier: Movilnet

Re: my camera not working

Hi Elvishaleft

 

Thank you for telling us about your experience. 

And you can again use the camera application. 

Regards.


BBM Channels  PIN: C0007093A
Do not forget to give LIKE   Like Those people who help you and advise you about your doubts. Accept as Solution
New Contributor
Posts: 4
Registered: ‎04-13-2014
My Device: Q5
My Carrier: Vodafone

Re: my camera not working

no use of reload , same problem new Q5 4days back i bought n givessuchi problem very next day

i try to find all over the net to solved it by own, but no success till.

will file a case in consumer court regarding this.

blackberry is making fool of people.