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10-09-2013 02:20 AM
10-13-2013 12:32 AM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Does this happen with any other email accounts on the BlackBerry Q5? I would suggest removing the affected email account and then re-add it and then test to see if the email messages still disappear.
What version of BlackBerry 10 are you currently running? Go to Settings>About to find this information.
I look forward to your reply.
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10-16-2013 04:34 AM