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BlackBerry® Q5

New Contributor
Posts: 2
Registered: ‎07-29-2014
My Device: Blackberry Q5
My Carrier: Orange

please help ! unlock network...

My blackberry Q5 won't get unlock after many tries. Indeed I have tried many times to unlock my phone with the IMEI number by following the instructions with a professionnal from a mobile store. I got from my carrier the unlock number (MEP code) that I have entered into the blackberry and everything goes well (phone says number is right) but my phone doesn't unlock and I lost an attempt. I only have 6 left now and really don't know what to do with my phone! what is going on ? any idea ?
A professional told me this is because the phone is 3 months old and is not in blackberry data base yet. Is that possible ?? can BB roll in their data base ?  PLease I need your help to unlock my phone as quickly as possible and tell me what I should do.