08-17-2013 01:42 PM
after doing a system restore to factory settings , and asking to restart my q5 , my phone does not stay connected to do software update , i have a phone and usb to laptop screen on my blackberry screen, and cant to a factory restore again to restart the prosess
please help any one
08-19-2013 11:40 PM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Follow the steps in this KB article to resolve the issue: www.blackberry.com/btsc/KB33480
Let me know if you have any more questions.
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