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BlackBerry® Q5

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New Contributor
Posts: 6
Registered: ‎12-02-2013
My Device: q5
My Carrier: globe

q5 keyboard back light is not working

hi my q5 keyboard back light is not working since i opened it from the box. please help, its been very hard to text in dark without keyboard backlight

Posts: 94,255
Likes: 24,337
Solutions: 6,331
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: q5 keyboard back light is not working

Download from App World the BlackBerry Virtual Expert Center app to test your keyboard lighting.

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New Contributor
Posts: 6
Registered: ‎12-02-2013
My Device: q5
My Carrier: globe

Re: q5 keyboard back light is not working

i have downloaded the BB vitual expert, . i tried all the test but it does't have any test for keyboard lightning. still my keyboard back light still not working..

New Member
Posts: 1
Registered: ‎12-03-2013
My Device: Q5
My Carrier: Vodafone UK

Re: q5 keyboard back light is not working

Same for me - new Q5, no keyboard backlight.  Does the phone even have one?

New Member
Posts: 3
Registered: ‎12-03-2013
My Device: Q5
My Carrier: Bell

Re: q5 keyboard back light is not working

It does have a backlight, mine worked for about a month and just stopped over the past couple days. At first a restart brought it back but now it won't come back on.... 

New Contributor
Posts: 9
Registered: ‎12-03-2013
My Device: BLACKBERRY Q5 SQR100-3
My Carrier: airtel

Re: q5 keyboard back light is not working

mine has stopped working as well...keyboard light is out...after restarting it works for few seconds and then again it never comes back :-( this is sad...

New Member
Posts: 3
Registered: ‎12-03-2013
My Device: Q5
My Carrier: Bell

Re: q5 keyboard back light is not working

I'm wondering if using a case had anything to do with my backlight not working. Maybe it over heated or something. I doubt it, just thought I'd throw it out there.

New Contributor
Posts: 5
Registered: ‎12-03-2013
My Device: Q5
My Carrier: Vodafone

Re: q5 keyboard back light is not working

I have the same problem. Have anybody any idea what can be the problem? I have this since I reset my phone with safety data erase.
New Member
Posts: 1
Registered: ‎12-03-2013
My Device: Blackberry Q5
My Carrier: 919710752211

Re: q5 keyboard back light is not working

So, suddenly the backlit goes off on my BB Q5. Looks like many of them have got the same problem....Also, I have the screen lock issue, where the screen don't get locked automatically (this was after the update of latest BB OS update).

New Member
Posts: 3
Registered: ‎12-03-2013
My Device: Q5
My Carrier: Bell

Re: q5 keyboard back light is not working

I just came across a post on CrackBerry about a sensor issue. It didn't specify if the keyboard backlight issue was part of it, but it did say that the issue was apparently resolved. Just restart your phone. 

http://crackberry.com/having-issues-sensors-your-device-youre-not-alone