Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Q5

New Contributor
Posts: 3
Registered: ‎04-27-2014
My Device: Q5 SQR100
My Carrier: rogers

wi fi

I have a dlink 501 router.  Since using my Q5 I am having great difficulty in my wifi not being dropped.  I am constantly having to go to dlink and hook up  Very annoying and dlink support is not very helpful other than doing what I already know how.  Question is   Is this a problem with the phone the service provider (rogers) or the router. 

Forums Veteran I
Posts: 2,000
Registered: ‎11-01-2013
My Device: Z30, Z10 (, 9860 (7.1), Samsung S4
My Carrier: Indosat

Re: wi fi

If your Q5 can connect to other router/wifi, that's not phone problem.  If you know how to deal with router factory reset setting, it would help you a lot. But if you can't, try this:


● KB14477 Unable to connect to a Wi-Fi network on the BlackBerry smartphone

● Speed up BlackBerry Wi-Fi connections a knottyrope..


Good luck. 

Click like.jpgto thanks those who help you • If your issue solved, mark the best post in your thread as Solution message_type_solution1.gif

Self Support: Knowledge Base & Manuals