11-12-2009 08:44 AM
I have tried three types of browsers (IE, Firefox and Safari) and I am still unable to download ThemeStudio 5.0. After clicking the download button I get a blank page. I waited a bit for all three just in case the download starts but it doesn't. Is there something wrong with the Theme Studio download page?
Thx for any assistance
11-16-2009 11:33 AM - edited 11-16-2009 11:34 AM
I am experiencing this same problem (no download, blank page) on Vista Home Premium 32 bit. I have cleared history, cookies, temporary internet files and have even tried the download from multiple computers ranging from an Ubuntu Linux machine to Vista Ultimate 32 bit. All of these were from the same internet address. Thanks.
11-17-2009 09:07 AM
To help our web master track down the issue, can someone post the link to the page where they are downloading the tool from that is having the issue. There are a couple of different ways to get to the download, so we want to be sure we are looking in the right place.
Thanks for your help
11-17-2009 09:59 AM
Interestingly, while I had a similar issue downloading a couple simulators last night;
once you get to the page which has the download button link, I would get a page not found error... However, I did a refresh and this actually triggered the download to start... This happened consistently for 3 simulator downloads - but I actually got the downloads after hitting refresh.
I'm running a virgin windows 7 with IE 8 - could it be some kinda cookie issue? --- anyway, try using the refresh on browser and let us know if your issues are remedied!
11-17-2009 10:13 AM
If those who are having problems could also list the following we can try and track it down. The web team isn't experiencing any difficulties so we want to see if there is a combination that is causing the issue.
1) ip - http://whatismyipaddress.com/
2) OS information
3) Browser information
4) url with session id(if possible)
11-17-2009 12:52 PM
Tried it this morning in Firefox, still didn't work. Remembered I had Opera installed as well so I went to this address: https://www.blackberry.com/Downloads/contactFormPr
It worked fine.