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BlackBerry Web Services

New Developer
Posts: 9
Registered: ‎04-06-2011
My Device: Developer
My Carrier: Developer

Blackberry User Reactivation Issue BES 5.0.2 (Unable to activate user after deactivating it)

Hi Everyone!


I have having problem in activating blackberry user after i deactivate it. I am using Blackberry Admin services API and BES 5.0.2. When I call the statement

createUserResponse createUserResponse = coreWebService.createUser(createUserRequest);


It gives the error enum type CreateUserReturnStatusEnumType.COULD_NOT_ENABLE_BLACKBERRY_USERSUCCESS

and Error Message is 'enableBlackBerryUserLocal user is deleted - recover user before adding'.


I have tried restarting BES Server and BES Services as well but no gain.

I am using 

OS: Window Server 2003 SP2

BES: 5.0.2

Mail Server: MS Exchange 2007


BES and Mail Server are not on same computer.


Any of your help would be appreciated!

Thanks in Advance



Rizwan Ahmed

Hosting Controller Inc.