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New Contributor
Posts: 8
Registered: ‎08-17-2011
My Device: Blackberry 9930
My Carrier: Verizon

Re: Emergency Contact List

What do you mean by - What level of reliability is being used?
Yes - Did you make a web request (browse) from the device prior to sending the push?
 - Which port is being used on the device to listen for the push?

 

DeviceListenPort = 911

 

Retired
Posts: 2,559
Registered: ‎10-16-2009
My Device: BlackBerry Z10
My Carrier: Bell

Re: Emergency Contact List

The reliability level determines what constitutes receiving a successful acknowledgement of the push. If using Application level reliability then you will need to add port 911 to the BES' list of reliable push ports.

Did you maker any changes to the server-side push application? If not, please let me know which version you are using and I can check to see the reliability level.
Garett
@garettBeuk
--
Goodbye everybody!
New Contributor
Posts: 8
Registered: ‎08-17-2011
My Device: Blackberry 9930
My Carrier: Verizon

Re: Emergency Contact List

port 911 for  some reason was no longer listed. i re-added it but the content is still not ending up on the device

Retired
Posts: 2,559
Registered: ‎10-16-2009
My Device: BlackBerry Z10
My Carrier: Bell

Re: Emergency Contact List

Did you restart MDS-CS after adding this? If so, please respond with the info from my last post.
Garett
@garettBeuk
--
Goodbye everybody!
New Contributor
Posts: 8
Registered: ‎08-17-2011
My Device: Blackberry 9930
My Carrier: Verizon

Re: Emergency Contact List

i did restart the MDS-CS service. interesting point though, even before i added port 911, the content did push to devices with OS6 and prior OS's

Retired
Posts: 2,559
Registered: ‎10-16-2009
My Device: BlackBerry Z10
My Carrier: Bell

Re: Emergency Contact List

Have you updated your Device.xml file on your BES so it understands the new OS7 devices?
Garett
@garettBeuk
--
Goodbye everybody!
New Contributor
Posts: 8
Registered: ‎08-17-2011
My Device: Blackberry 9930
My Carrier: Verizon

Re: Emergency Contact List

i did not,

 

do you know what i need to add to the file?

Retired
Posts: 2,559
Registered: ‎10-16-2009
My Device: BlackBerry Z10
My Carrier: Bell

Re: Emergency Contact List

According to this article, if all is well, it should get updated automatically:

http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB13589

 

You may want to open it to verify that the file contains reference to the 99oo series though.

Garett
@garettBeuk
--
Goodbye everybody!
Retired
Posts: 2,559
Registered: ‎10-16-2009
My Device: BlackBerry Z10
My Carrier: Bell

Re: Emergency Contact List

According to this article, if all is well, it should get updated automatically:

http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB13589

 

You may want to open it to verify that the file contains reference to the 99oo series though.

Garett
@garettBeuk
--
Goodbye everybody!
New Contributor
Posts: 7
Registered: ‎06-09-2011
My Device: 9650
My Carrier: Verizon

Re: Emergency Contact List - BES 5.0?? and OS 7

We too are having problems with ECL data push to 9930's with OS 7. 

 

We've had this app since BES 4 and no problems until now.  App pushes fine, but the data never gets there.  We  use client catcher with Domino 8.5.2  FP2 and BES 5.02.  You even see the arrows on the device after you do the push from Notes, but the app is still empty.

 

Any ideas?